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Pillars of Customer Service

Integrity:

The degree to which consumers believe that a company is trustworthy and likely to act in their best interests. Our Integrity as a company is one of our BEST Selling Points. We believe in providing quality products and services at reasonable and affordable prices. As such we rely on Vistaprint Absolutely Guaranteed. Every time. Any reason. Or we’ll make it right.

Personalization:

The degree to which the experience is tailored towards the needs of the individual and reflects their particular circumstances. Personalization is a means of meeting the customer's needs more effectively and efficiently, making interactions faster and easier and, consequently, increasing customer satisfaction and the likelihood of repeat visits.

Time & Effort:

How easy do we make it for our consumers to buy from us? As a company we strive to make our customers' experience seamless and effortless. With this new approach we should readily offer assistance to do it for the customer and use the guide and assist approach less.

Expectations:

A strong belief that something will happen or be the case. "Say what you mean and Mean what you say''. It's that simple don't make false promises.

Empathy:

As customer service representatives, we can't always deliver solutions, but we can always deliver Empathy. This is the ability to understand and share the feelings of our customers. It is an essential element of our everyday relationships and can be equally powerful when it comes to strengthening customer's interaction.. 

Resolution:

People judge an experience based on its most intense point and its end... We should strive to end each interaction on a high note so customers come away feeling great. That may mean solving the problem, it may not. There are times when we have done our best, but sadly was unable to accommodate the customer's request, yet they still came away with a good feeling because they know we have done our best.

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