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How Help Customer Locate Order Number For an Unknown Paypal Charge

Scenario: Customer called about getting Charge(s) from Vistaprint but not sure what for

Please use the information below as a guide when trying to locate a customers order through Paypal

1. Have the Customer sign into their Paypal account and click on the charge showing in their Paypal Account to view the transaction details

2. Ask Customer to provide you with the Invoice ID/Billing Description which is the Vistaprint External Order #