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The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression.

Good customer service also means having thorough knowledge of our products and services and being able to help customers make the best choices for them.

Remember 'A happy customer will return often and is likely to spend more'.

How can we improve service quality?

Determine how quickly you are able to solve problems: Set realistic timelines. Don't make promises that you cant keep.

Ask for personalized feedback from customers: This gives customer's a sense of partnership. It says that we value their opinion and feedback. It says that we want to do RIGHT By THEM.

Track any issues or complaints: We are already doing this, and I would like to encourage you all to continue doing so.