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Team Blog

Team Blog

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Building Rapport - Conversation Starters

Posted on December 6, 2017 at 9:30 AM Comments comments (41)

Hey Hustlaz,

Many times we struggle to start a conversation with the customers.

Below are a few questions that you can ask the customer to build rapport.

About the Business

  • “How did you get started in…?”
  • “I really like your company name. How did you come up with it?”
  • “Tell me more about your business?”
  • “How long have you been in business?”
  • “Is this a new business that you are starting?”
  • “What inspired you to start this business?”
  • “Do you market to local or international businesses?”
  • “I love to learn about our customers' businesses. What type of services do you offer?”
  • “Where is your business located?”
  • “How long have you been at your current location?”
  • “Is your storefront visible from the street?”
  • “Do new clients have trouble finding your office?”
  • “Who mostly utilize your service or product/s?”
  • “Who will you be targeting with this product?”
  • “Where can persons find your product to buy?”
  • “Is is it a busy time of year for your business?”

Recommending Products and Services

  • “What prompted you to get (xxxproductxxx) today?”
  • “I see where you ordered (xxxproductxxx) recently. How did that work for you?”
  • “Have you ever used this product before?”
  • “What marketing materials do you currently use?”
  • “What products have you used in the past?”
  • “Were you considering using any other marketing materials?”
  • “Are you planning on having any special promotions or discounts?”
  • “Are these for a special event?”
  • “Is there a timeline by which you need to receive these?”


  • “When would you need these by?”
  • “What results would you like to achieve with these (xxxproductxxx)?”
  • “Who are you targeting with these (xxxproductxxx)?

The Design

  • “Does your company use any specific colours or images?
  • “Do you have a logo that you would like to use?”

Building Rapport Statements 

  • “These cards look lovely…Did you design them?”
  • "The design you chose looks really nice. The colors pop and the message is very clear."
  • "Congratulations on starting your new business."
  • "That's really interesting. Thanks for telling me more about your business."
For Consumers

Events and Special Occasions


  • "What date will the wedding/party be held?"
  • "Where will the event be held?"
  • "How many persons will be attending?"
  • "Will you be giving this to family and friends?"
  • "Will you be having any special guests?"

Recommending Products and Services

  • “What prompted you to get (xxxproductxxx) today?
  • “Have you considered using (xxxproductxxx)?”
  • "These (xxxproductxxx) would be a great idea for a gift.
  • Building Rapport Statements
  • "These pictures are so lovely. Is this your family/ husband/ kids?"
  • "Where was this photo taken?
  • "You must be so excited."
  • "Congratulations on your new baby."
Author: Dahlia

Adding a File to SB4 - Customer View

Posted on December 6, 2017 at 9:20 AM Comments comments (0)

Please see below on how to get .pdf files added to a SB4 website.

Author: Dahlia

Tips On Being Efficient

Posted on August 29, 2017 at 9:10 AM Comments comments (0)

Chapter 26 - Closing the call

Posted on August 28, 2017 at 9:00 AM Comments comments (0)

Chapter 24 - Making a commitment

Posted on August 24, 2017 at 8:35 AM Comments comments (0)

Chapter 23 - Providing a sense of immediacy

Posted on August 23, 2017 at 3:40 PM Comments comments (0)

Chapter 22 - Reassuring the customer

Posted on August 22, 2017 at 9:45 AM Comments comments (0)

Chapter 21 - Clarifying the situation

Posted on August 21, 2017 at 8:30 AM Comments comments (0)

Chapter 20 - Positive Scripting

Posted on August 20, 2017 at 9:45 AM Comments comments (0)