Hey Hustlaz,

Many times we struggle to start a conversation with the customers.

Below are a few questions that you can ask the customer to build rapport.

About the Business

• “How did you get started in…?”
• “I really like your company name. How did you come up with it?”
• “Tell me more about your business?”
• “How long have you been in business?”
• “Is this a new business that you are starting?”
• “What inspired you to start this business?”
• “Do you market to local or international businesses?”
• “I love to learn about our customers' businesses. What type of services do you offer?”
• “Where is your business located?”
• “How long have you been at your current location?”
• “Is your storefront visible from the street?”
• “Do new clients have trouble finding your office?”
• “Who mostly utilize your service or product/s?”
• “Who will you be targeting with this product?”
• “Where can persons find your product to buy?”
• “Is is it a busy time of year for your business?”

Recommending Products and Services

• “What prompted you to get (xxxproductxxx) today?”
• “I see where you ordered (xxxproductxxx) recently. How did that work for you?”
• “Have you ever used this product before?”
• “What marketing materials do you currently use?”
• “What products have you used in the past?”
• “Were you considering using any other marketing materials?”
• “Are you planning on having any special promotions or discounts?”
• “Are these for a special event?”
• “Is there a timeline by which you need to receive these?”

OR

• “When would you need these by?”
• “What results would you like to achieve with these (xxxproductxxx)?”
• “Who are you targeting with these (xxxproductxxx)?

The Design

• “Does your company use any specific colours or images?
• “Do you have a logo that you would like to use?”

Building Rapport Statements 

• “These cards look lovely…Did you design them?”
• "The design you chose looks really nice. The colors pop and the message is very clear."
• "Congratulations on starting your new business."
• "That's really interesting. Thanks for telling me more about your business."

Events and Special Occasions

 

• "What date will the wedding/party be held?"
• "Where will the event be held?"
• "How many persons will be attending?"
• "Will you be giving this to family and friends?"
• "Will you be having any special guests?"

Recommending Products and Services

• “What prompted you to get (xxxproductxxx) today?
• “Have you considered using (xxxproductxxx)?”
• "These (xxxproductxxx) would be a great idea for a gift.
• Building Rapport Statements
• "These pictures are so lovely. Is this your family/ husband/ kids?"
• "Where was this photo taken?
• "You must be so excited."
• "Congratulations on your new baby."

Please see below on how to get .pdf files added to a SB4 website.

Author: Dahlia